Questions about the order
After your order has been processed, you will receive a separate confirmation email. You can also view the status in your customer account at any time.
In your customer account you have a complete overview of your most recent orders.
To the customer account
There is no minimum order value at Tonerfabrik Berlin. From €59.90 in Germany we give you free shipping costs.
Overview shipping costs
Naturally! Our shop is designed to adapt to each device. No matter whether it’s a computer, smartphone or tablet.
The Tonerfabrik Berlin delivers throughout Europe. For a detailed overview, look here:
Where does Tonerfabrik Berlin deliver?
In the event of an incorrect order, we offer you the opportunity to return the unopened goods to us within 14 days without giving reasons. Please contact customer service via telephone/e-mail. You will then receive the return label. Otherwise you can use the cancellation form.
Claim
At Tonerfabrik Berlin you receive a 2-year guarantee. You can claim quality fluctuations within this guarantee period. Please contact our customer service quoting your invoice number/customer number/order number. This can be reached by telephone at 0361 / 710 134 55 or by email at team@tonerfabrik-berlin.de.
To do this, please contact our customer service via email. This can be reached at team@tonerfabrik-berlin.de.
Shipment
The shipping costs within Germany are €4.99. For a minimum order value of €59.90, shipping is free. For international orders, use:
International shipping costs
You can see the exact location of your order using the shipment number/tracking number that you receive via email. If you have any questions regarding this, please contact customer service via telephone or email.
Orders are usually dispatched within 24 hours of receipt. No processing or delivery takes place on Sundays or public holidays.
Note: 6. Delivery times
If you have not received the goods within the delivery time stated on the invoice, please contact our customer service by telephone or email.
Here you will find a detailed list of all the countries that Tonerfabrik Berlin supplies:
Yes, Tonerfabrik Berlin also delivers to Switzerland.
Payment
Advance Payment (Bank Transfer), PayPal, Mastercard, Maestro and Visa.
Our bank details can be found on the invoice document.